Our Return & Exchange Policy
At SF Libas, we want you to love your purchase. If you're not completely satisfied, you have 14 days from the date of delivery to return or exchange an item.
What is eligible for a return?
To be eligible for a return, your item must meet these conditions:
-
In New Condition: The item must be unworn, unwashed, and undamaged.
-
Original Tags Attached: All original tags must still be in place.
-
In Original Packaging: The item should be returned in its original packaging.
How to Make a Return (3 Easy Steps)
-
Contact Us: To start your return, please email us at [Your Email Address] with your order number and reason for the return.
-
Pack the Item: Securely place the item back into its original packaging.
-
Send it Back: We will provide you with instructions for shipping. Please note that the customer is responsible for return shipping costs, unless the error was on our part.
Refunds & Exchanges
-
Refunds: Once we receive and inspect your item, we will process the refund to your original payment method.
-
Exchanges: If you need a different size or color, just let us know. We’ll be happy to help.
What Cannot Be Returned?
Please note that sale items and custom-made products are considered final sale and cannot be returned or exchanged.
Any Questions?
For any questions about our return process, please don't hesitate to contact us.